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Understanding the Global & Regional Trends In Insurance Today
Insurance Nexus undertook a wide-ranging survey with the aim of understanding the global state of the insurance industry,
not just in terms of the overarching themes within it but also on a regional basis: to create a first-of-its-kind ‘map’ of
insurance trends worldwide.

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Key findings:
  • Over a quarter of carriers are using machine-learning / AI
  • Nearly three quarters of insurers have a direct-to-customer offer
  • Nearly 9/10ths of insurers are increasing distribution through affiliate channels
  • Did you know: three quarters of insurers are diversifying their products, while nearly half are selling them
    as part of bundles
  • More than 2/3 thirds of carriers say CX is ‘very important’ in their claims departments

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Table of contents:

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Key Influencers Who Contributed:

About the respondents:

Designed to give you insights on:
  • How emerging technologies are shaping the future of insurance – AI, IoT, Blockchain; providing critical
    information to make the right investment choices

  • Alpha & Omega of Insurance; the full insurance life cycle. Insurance is no longer a siloed operation. Learn
    how your decisions impact different departments around you and how to find and create efficiencies

  • Strategic-level thinking – a holistic view of the entire insurance business, intersected by global trends
    and regional characteristics so you can benchmark yourself against your peers

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Key takeaways on Insurer Priorities 

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I hope you find this useful.


Alexander Cherry
Head of Research
Insurance Nexus
+44 (0) 207 422 4363

Insurance Nexus is part of FC Business Intelligence Ltd. FC Business Intelligence Ltd is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK| Terms and conditions
Download the Insurance Nexus Global Trend Map Now 

Features of the report:
  • 200 pages of interactive insights
  • 40+ sharable infographics
  • Commentary from over 50 industry influencers
  • Regional breakdown
  • 1000+ survey respondents

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Emma Sheard
Head of Strategy
Insurance Nexus
T: +44 (0) 207 422 4349
E: emma.sheard@insurancenexus.com